How can I register for a service?
You can easily register for our cleaning service by either calling us directly or filling out the contact form on our website. Simply provide your details and cleaning requirements, and we'll take care of the rest.
Can I adjust the schedule for cleaning?
Yes, you can adjust your cleaning schedule by contacting us at least 5-7 days before the desired change. We'll work with you to find a new schedule that suits your needs and preferences.
What kind of products you use?
We use high-quality cleaning detergents for our standard service. However, if you have specific preferences or allergies, you can opt for our Eco-cleaning service, where we use specialised Eco-friendly products. Just let us know your preferences, and we'll accommodate accordingly.
Do I need to provide any cleaning equipment or supplies?
No, you don't need to provide any cleaning equipment or supplies. Our experienced staff comes fully equipped with everything needed to complete the job efficiently and effectively. If you prefer, or we agree it beforehand, we can happily do the clean using your own products and equipment. It’s a handy option if you’ve got favourites you like to use, or if you’re allergic to certain things.
What should I do if I don’t like the service?
If you're not satisfied with our service for any reason, please let us know. We value your feedback and will work with you to address any concerns and find a suitable solution.
I need detailed pricing plans.
Pricing for our services varies depending on factors such as the size of your space, the types of rooms, and specific cleaning requirements. To receive a personalised quote, please contact us directly to discuss your needs.
What should I do if something breaks during cleaning?
In the rare event that something breaks during cleaning, we will discuss compensation options based on the cost of the item. We strive to handle such situations with transparency and fairness.
What time will the maid team be at my home?
Our cleaning teams operate from 8:00 to 19:00, Monday to Saturday. Within this timeframe, we can arrange a convenient time for the cleaning team to visit your home.
If you have keys to my house, who will have access to them?
Only the cleaning staff and the company owner will have access to your keys. Alternatively, you can provide the key directly to the staff before cleaning and retrieve it afterward if you prefer. If you’re unable to meet the cleaner in person to hand over the keys, you can leave them in a secure box and provide us with the access code in advance. Alternatively, we can agree on another convenient place for the key handover. If the property is under security and requires an alarm code to enter/exit, please let us know beforehand. All access details will be discussed before the job starts to ensure safety and convenience.
Is there anything I need to do before my house is cleaned?
You're welcome to remove any personal items or valuables you prefer to handle yourself. Otherwise, our staff will take care of the cleaning tasks according to your specifications.
How can I pay for the service?
You can pay for the cleaning either by bank transfer or in cash. We also offer the option to split the payment — part by card, part in cash. Payment is made after the cleaning is completed. If it’s easier for you, we also offer a monthly payment plan. This requires signing a simple contract that outlines the exact amount and payment date. We’re happy to discuss whatever works best for you — just let us know what’s most convenient.
How do I make special requests, changes, or cancellations?
To make special requests, changes, or cancellations, simply contact our manager by phone or messenger. Please ensure to communicate any changes or cancellations at least 48 hours before the scheduled cleaning to allow us ample time to adjust our schedule accordingly. If you cancel less than 24 hours before your scheduled appointment, a 50% cancellation fee applies. Cancellations made within 12 hours or on the same day will be charged in full (100%). This is because we schedule our time and resources in advance for each client. Please let us know about any changes as early as possible. Respecting each other’s time is key to working well together.